Terms and conditions
These terms and conditions apply to Everyone Bikes, the trading name of Street Chic Cycle Ltd, and www.everyonebikes.co.uk, 176, Nortcote Road, London, SW11 6RE. These terms and conditions will be updated periodically. If you have any questions email: firstname.lastname@example.org
In these terms and conditions Everyone Bikes will be referred to ‘the company’ or ‘us’. Any user of services provided by Everyone Bikes is referred to as ‘customer ‘, ‘you’ or ‘your’.
Bike Storage, Repairs and Servicing work:
1.1 – All labour completed and components installed/supplied by Everyone Bikes must be paid for in full using before leaving Everyone Bikes Premises by the customer. Cash or debit/credit card payments must be made on collection of your bicycle / products. BACS payment is also available, funds must be transferred to Everyone Bikes bank account (for details please contact via email@example.com) and receipt of funds must be confirmed by a member of staff before the goods or services will be released.
1.2 – All customers will be offered a receipt itemising labour, components, and a short description of any work completed.
1.3 – Everyone Bikes employees will give you a written or verbal estimate for any work required after initial assessment of the bike at the company premises. No work will be completed until agreement of the initial estimate and assessment by the customer.
1.4 – If any further parts or labour are required after service or repair work has commenced you will be contacted for approval before any further work is undertaken. This may either be in writing or verbally.
1.5 – If work that has been estimated and previously agreed is then cancelled for any reason by Everyone Bikes or ‘the customer’, Everyone Bikes is not liable for the condition of the bike at the point of cancellation. Any further work required, requested by ‘the customer’ or suggested by Everyone Bikes will be charged at the normal rate.
1.6 – Full hourly rate (currently £40 per hour) will be charged for every hour of service labour completed, even if the service work is not fully completed for any reason.
1.7 – If ‘the customer’ is not happy with any work completed by Everyone Bikes, Everyone Bikes must be notified within 24hrs of collection. Everyone Bikes will then endeavour to rectify any issues, not including wear and tear or damage sustained since collection. Refunds are not available on service or repair labour.
1.8 – Everyone Bikes accept no responsibility for any upgrades, alterations, adjustments, repairs or servicing carried out after one of our services/repairs.
1.9 – Everyone Bikes reserves the right to refuse service when there is reasonable doubt about safety or compatibility of the bike or any supplied components.
1.10 – Bicycle Storage: We have very limited space to store completed workshop jobs and ask that all bicycles are collected on the agreed collection/completion date, unless otherwise agreed in writing.
1.11 – Bicycle Storage Costs: A £2 fee will be added to the bicycle service or repair total invoice per additional day the bicycle is stored with Everyone Bikes after the agreed collection date, up to a maximum of 30 days.
1.12 – Uncollected Bicycles: All bicycles must be collected within 30 days of the service or repair completion date. Any bicycles left in storage after 30 days from the agreed completion date will be sold to recoup service costs or donated to a local charity for re-use or disposal.
1.13 – Any advice given by Everyone Bikes or its employees during telephone conversations are based entirely upon information provided by ‘the customer’, therefore Everyone Bikes accepts no responsibility for any loss, costs, injury or death as a result. Where advice is given after visual inspection by Everyone Bikes or its employees such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein.
2.1 – Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied, and not for any alternative uses to which they may be put. We shall accept no liability for any failure of goods due to any such alternative use, amendment or modification.
2.2 – ‘The customer’ confirms that they shall comply with any and all rules relating to installation of the goods and fully accept that Everyone Bikes shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods.
2.3 – Any goods, or parts of them, that are modified or adapted by ‘the customer’ or any third party shall no longer be warranted by the manufacturer nor shall Everyone Bikes be liable for any failures resulting from any such modification or adaptation.
2.4 – We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
2.5 – All of the products Everyone Bikes sell come with a manufacturer guarantee. The length of guarantee period is determined by the product manufacturer. If you have any concerns as to the quality of a product bought from us, or wish to make a claim under a warranty or guarantee, please do contact us.
2.6 – If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
3.1 – All Maintenance Class bookings require full payment to be confirmed.
3.2 – Bookings are transferable or refundable up to 3 days before the event. After this time no refund or transfer will be given.
3.3 – Everyone Bikes and its employees reserve the right to decline anyone access to the event if they are deemed to be acting inappropriately or in an unsafe manner.
3.4 – Everyone Bikes and its employees accept no responsibility for any personal belongings brought into the companies premises.
3.5 – Everyone Bikes and it employees accept no responsibility for any injury caused by misuse of tools or equipment or not following correct supervision.
3.6 – Everyone Bikes and its employees accept no responsibility for any injury caused by any work that is unsupervised outside of the class environment. If in doubt please seek professional advice.
4.1 – Our gift vouchers are represent pre-payment which may be used to pay for goods and services at Everyone Bikes, 176, Nortcote Road, London, SW11 6RE only. You are not permitted to use the gift voucher at other locations. The voucher is not designed to be used for mail order, telephone order, or Internet transactions.
4.2 – Our gift vouchers are not covered by the Payment Services Regulations 2009 or the Electronic Money Regulations 2011. The purchase of the voucher is the purchase of a means of payment, it is not a deposit. You will not earn interest on the balance of the voucher.
4.3 – Everyone Bikes. reserves the right to alter or end this promotion at any time.
4.4 – Unused credit can be used to pay total or partial balance for items for sale at Everyone Bikes, 176, Nortcote Road, London, SW11 6RE.
4.5 – All vouchers must be used with 12 months of the issue date on the voucher. If no date is given then the expiry date is at the discretion of Everyone Bikes. staff.
5.1 – All online bookings using the Everyone Bikes website require full payment of booking deposit for a service slot to be confirmed.
5.2 – Online booking service slots are transferable or refundable up to 3 days before the selected service slot. After this time no refund or transfer will be given.
5.3 – We reserve the right to cancel or refuse service jobs booked in using the Online booking form. If your service slot is refused you by Everyone Bikes you will be entitled to a full refund of your booking deposit.
5.4 – A full estimate and assessment of your bicycle will be completed in Everyone Bike’s premises by a staff member of Everyone Bikes as stated in the bike storage, repairs and servicing work terms of service.